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Client Support

Need help with your HireRight background screening program?

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Announcements

Nye County, NV (Criminal, Civil) - Public Record Service Delay Notification

Subscribing customers may experience delays.

Update - Cuyahoga County, OH (Criminal, Civil) - Public Record Service Delay Notification

Please review updates for Cuyahoga County, OH.

Calhoun County, MS (Criminal, Civil) - Public Record Service Delay Notification

Subscribing customers may experience delays.

Saint Clair County, IL (Criminal) - Public Record Service Delay Notification

Subscribing customers may experience delays.

Clearinghouse Scheduled Maintenance

Please review for Clearinghouse scheduled maintenance.

Jasper County, GA (Criminal, Civil) - Public Record Service Delay Notification

Subscribing customers may experience delays.

Update - Court Closure - Lincoln County, KY (Criminal, Civil) - Public Record Service Delay Notification

Subscribing customers may experience delays.

Plumas County, CA (Criminal, Civil) - Public Record Service Delay Notification

Subscribing customers may experience delays.

DBS Standard and Enhanced Disclosures – Scheduled Maintenance Outage

Please be aware that the DBS will be conducting service updates that will result in an outage.

FMCSA Drug & Alcohol Clearinghouse Scheduled Maintenance Outage

Please review for FMCSA scheduled system maintenance.

Nye County, NV (Criminal, Civil) - Public Record Service Delay Notification

Subscribing customers may experience delays.

Update - Cuyahoga County, OH (Criminal, Civil) - Public Record Service Delay Notification

Please review updates for Cuyahoga County, OH.

Calhoun County, MS (Criminal, Civil) - Public Record Service Delay Notification

Subscribing customers may experience delays.

Saint Clair County, IL (Criminal) - Public Record Service Delay Notification

Subscribing customers may experience delays.

Clearinghouse Scheduled Maintenance

Please review for Clearinghouse scheduled maintenance.

Jasper County, GA (Criminal, Civil) - Public Record Service Delay Notification

Subscribing customers may experience delays.

Update - Court Closure - Lincoln County, KY (Criminal, Civil) - Public Record Service Delay Notification

Subscribing customers may experience delays.

Plumas County, CA (Criminal, Civil) - Public Record Service Delay Notification

Subscribing customers may experience delays.

DBS Standard and Enhanced Disclosures – Scheduled Maintenance Outage

Please be aware that the DBS will be conducting service updates that will result in an outage.

FMCSA Drug & Alcohol Clearinghouse Scheduled Maintenance Outage

Please review for FMCSA scheduled system maintenance.

Nye County, NV (Criminal, Civil) - Public Record Service Delay Notification

Subscribing customers may experience delays.

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Frequently Asked Questions

Compliance

4 Total Articles

  • How Can My Candidate Request a Copy of Their Background Report or Testing Results?

  • How Can my Candidate Submit a Human Trafficking Block or Dispute?

  • How Can My Candidate Dispute Information in Their Background Report?

See all articles

Drug & Health Screening

11 Total Articles

  • DHS Supply Ordering Guide

  • Healthcare Industry Terminology Relevant to Background Screening

  • The Life Cycle of a U.S. Drug Test Part 1

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General Support

10 Total Articles

  • My Applicant Needs Assistance in Navigating Applicant Center

  • Global Right to Work Statuses

  • Information on HireRight's Products, Services, and Solutions

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I-9/E-Verify

12 Total Articles

  • Form I-9 Acceptable Documents

  • Government Form I-9 Inspections/Audits

  • USCIS Handbook for Employers M-274: Guidance for Completing Form I-9 (Employment Eligibility Verification Form)

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Screening Manager and Ordering Assistance

9 Total Articles

  • Advanced Super User Guide

  • Batch Ordering Guide

  • Quick Start Guide to HireRight Account Features

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Verifications/Public Records

4 Total Articles

  • Rework A Request

  • Guide: Acceptable Documentation – Domestic Verifications

  • What are Source Fees and/or Surcharges?

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Transportation

6 Total Articles

  • Transportation Industry Terminology Relevant to Background Screening

  • What Screening is Required for the Transportation Industry?

  • What Your Candidate Should Expect and How They Can Prepare for a DOT Physical Exam

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ATS Partner Integrations

1 Total Articles

  • UKG

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