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Client Support

Need help with your HireRight background screening program?

You're in the right place. Our Client Support Site provides helpful training direction and frequently asked questions meant to help you navigate our services in relation to your background screening program.

Not a client? Visit our Candidate Support site.

  • Explore Help Articles
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Compliance

4 Total Articles

  • How Can My Candidate Request a Copy of Their Background Report or Testing Results?

  • How Can my Candidate Submit a Human Trafficking Block or Dispute?

  • How Can My Candidate Dispute Information in Their Background Report?

See all articles

Drug & Health Screening

11 Total Articles

  • DHS Supply Ordering Guide

  • Healthcare Industry Terminology Relevant to Background Screening

  • The Life Cycle of a U.S. Drug Test Part 1

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General Support

10 Total Articles

  • My Applicant Needs Assistance in Navigating Applicant Center

  • Global Right to Work Statuses

  • Information on HireRight's Products, Services, and Solutions

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I-9/E-Verify

12 Total Articles

  • Form I-9 Acceptable Documents

  • Government Form I-9 Inspections/Audits

  • USCIS Handbook for Employers M-274: Guidance for Completing Form I-9 (Employment Eligibility Verification Form)

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Screening Manager and Ordering Assistance

9 Total Articles

  • Advanced Super User Guide

  • Batch Ordering Guide

  • Quick Start Guide to HireRight Account Features

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Verifications/Public Records

4 Total Articles

  • Rework A Request

  • Guide: Acceptable Documentation – Domestic Verifications

  • What are Source Fees and/or Surcharges?

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Transportation

6 Total Articles

  • Transportation Industry Terminology Relevant to Background Screening

  • What Screening is Required for the Transportation Industry?

  • What Your Candidate Should Expect and How They Can Prepare for a DOT Physical Exam

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ATS Partner Integrations

8 Total Articles

  • UKG

  • Workday

  • Dayforce

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Announcements

Update - FMCSA Drug & Alcohol Clearinghouse Technical Issues

The technical issues impacting the FMCSA Clearinghouse have been resolved.

Kern County, CA (Criminal) - Public Record Service Delay Notification

Subscribing customers may experience delays.

Mineral County, NV (Criminal, Civil) - Public Record Service Delay Notification

Subscribing customers may experience delays.

Pershing County, NV (Criminal, Civil) - Public Record Service Delay Notification

Subscribing customers may experience delays.

Lander County, NV (Criminal, Civil) - Public Record Service Delay Notification

Subscribing customers may experience delays.

Bandera County, TX (Criminal) - Public Record Service Delay Notification

Subscribing customers may experience delays.

Orange County, TX (Criminal) - Public Record Service Delay Notification

Subscribing customers may experience delays.

Update - Peach County, GA (Criminal, Civil) - Court Closure - Public Record Service Delay Notification

Subscribing customers may experience delays.

Monroe County, NY (Criminal, Civil) - Public Record Service Delay Notification

Subscribing customers may experience delays.

Floyd County, KY (Criminal, Civil) - Court Closure - Public Record Service Delay Notification

Subscribing customers may experience delays.

Update - FMCSA Drug & Alcohol Clearinghouse Technical Issues

The technical issues impacting the FMCSA Clearinghouse have been resolved.

Kern County, CA (Criminal) - Public Record Service Delay Notification

Subscribing customers may experience delays.

Mineral County, NV (Criminal, Civil) - Public Record Service Delay Notification

Subscribing customers may experience delays.

Pershing County, NV (Criminal, Civil) - Public Record Service Delay Notification

Subscribing customers may experience delays.

Lander County, NV (Criminal, Civil) - Public Record Service Delay Notification

Subscribing customers may experience delays.

Bandera County, TX (Criminal) - Public Record Service Delay Notification

Subscribing customers may experience delays.

Orange County, TX (Criminal) - Public Record Service Delay Notification

Subscribing customers may experience delays.

Update - Peach County, GA (Criminal, Civil) - Court Closure - Public Record Service Delay Notification

Subscribing customers may experience delays.

Monroe County, NY (Criminal, Civil) - Public Record Service Delay Notification

Subscribing customers may experience delays.

Floyd County, KY (Criminal, Civil) - Court Closure - Public Record Service Delay Notification

Subscribing customers may experience delays.

Update - FMCSA Drug & Alcohol Clearinghouse Technical Issues

The technical issues impacting the FMCSA Clearinghouse have been resolved.

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Frequently Asked Questions