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Client Support

Need help with your HireRight background screening program?

You're in the right place. Our Client Support Site provides helpful training direction and frequently asked questions meant to help you navigate our services in relation to your background screening program.

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Frequently Asked Questions

Announcements

Public Record Service Delay Notification - Puerto Rico Court Closures

Subscribing customers may experience delays.

Orleans Parish, LA (Criminal, Civil) - Public Record Service Delay Notification

Subscribing customers may experience delays.

Washington County, MS (Criminal, Civil) - Public Record Service Delay Notification

Subscribing customers may experience delays.

Update - Court Closure - Tunica County, MS (Criminal, Civil) - Public Record Service Delay Notification

The Tunica County, MS court has reopened and is processing requests.

Update - Hawaii Statewide - Ecrim - Public Record Service Delay Notification

The public access site has been restored.

DBS Basic Disclosure – Scheduled Maintenance Outage

Please be aware that the DBS will be conducting service updates that will result in an outage during the following periods.

Update - Washington County, OH - Marietta Municipal Court (Criminal) - Public Record Service Delay Notification

The public access site has been restored.

Update - East Feliciana Parish, LA (Criminal) - Public Record Service Delay Notification

The public access site has been restored.

Allen County, OH - Lima Municipal Court (Criminal, Civil) - Public Record Service Delay Notification

Subscribing customers may experience delays.

Upcoming Delays in APAC Region

Please review for upcoming delays in the APAC region.

Public Record Service Delay Notification - Puerto Rico Court Closures

Subscribing customers may experience delays.

Orleans Parish, LA (Criminal, Civil) - Public Record Service Delay Notification

Subscribing customers may experience delays.

Washington County, MS (Criminal, Civil) - Public Record Service Delay Notification

Subscribing customers may experience delays.

Update - Court Closure - Tunica County, MS (Criminal, Civil) - Public Record Service Delay Notification

The Tunica County, MS court has reopened and is processing requests.

Update - Hawaii Statewide - Ecrim - Public Record Service Delay Notification

The public access site has been restored.

DBS Basic Disclosure – Scheduled Maintenance Outage

Please be aware that the DBS will be conducting service updates that will result in an outage during the following periods.

Update - Washington County, OH - Marietta Municipal Court (Criminal) - Public Record Service Delay Notification

The public access site has been restored.

Update - East Feliciana Parish, LA (Criminal) - Public Record Service Delay Notification

The public access site has been restored.

Allen County, OH - Lima Municipal Court (Criminal, Civil) - Public Record Service Delay Notification

Subscribing customers may experience delays.

Upcoming Delays in APAC Region

Please review for upcoming delays in the APAC region.

Public Record Service Delay Notification - Puerto Rico Court Closures

Subscribing customers may experience delays.

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Compliance

4 Total Articles

  • How Can My Candidate Request a Copy of Their Background Report or Testing Results?

  • How Can my Candidate Submit a Human Trafficking Block or Dispute?

  • How Can My Candidate Dispute Information in Their Background Report?

See all articles

Drug & Health Screening

11 Total Articles

  • DHS Supply Ordering Guide

  • Healthcare Industry Terminology Relevant to Background Screening

  • The Life Cycle of a U.S. Drug Test Part 1

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General Support

9 Total Articles

  • My Applicant Needs Assistance in Navigating Applicant Center

  • Global Right to Work Statuses

  • Information on HireRight's Products, Services, and Solutions

See all articles

I-9/E-Verify

12 Total Articles

  • Form I-9 Acceptable Documents

  • Government Form I-9 Inspections/Audits

  • USCIS Handbook for Employers M-274: Guidance for Completing Form I-9 (Employment Eligibility Verification Form)

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Screening Manager and Ordering Assistance

9 Total Articles

  • Advanced Super User Guide

  • Batch Ordering Guide

  • Quick Start Guide to HireRight Account Features

See all articles

Verifications/Public Records

4 Total Articles

  • Rework A Request

  • Guide: Acceptable Documentation – Domestic Verifications

  • What are Source Fees and/or Surcharges?

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Transportation

6 Total Articles

  • Transportation Industry Terminology Relevant to Background Screening

  • What Screening is Required for the Transportation Industry?

  • What Your Candidate Should Expect and How They Can Prepare for a DOT Physical Exam

See all articles