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Client Support

Need help with your HireRight background screening program?

You're in the right place. Our Client Support Site provides helpful training direction and frequently asked questions meant to help you navigate our services in relation to your background screening program.

Not a client? Visit our Candidate Support site.

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Frequently Asked Questions

Compliance

4 Total Articles

  • How Can My Candidate Request a Copy of Their Background Report or Testing Results?

  • How Can my Candidate Submit a Human Trafficking Block or Dispute?

  • How Can My Candidate Dispute Information in Their Background Report?

See all articles

Drug & Health Screening

11 Total Articles

  • DHS Supply Ordering Guide

  • Healthcare Industry Terminology Relevant to Background Screening

  • The Life Cycle of a U.S. Drug Test Part 1

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General Support

10 Total Articles

  • My Applicant Needs Assistance in Navigating Applicant Center

  • Global Right to Work Statuses

  • Information on HireRight's Products, Services, and Solutions

See all articles

I-9/E-Verify

12 Total Articles

  • Form I-9 Acceptable Documents

  • Government Form I-9 Inspections/Audits

  • USCIS Handbook for Employers M-274: Guidance for Completing Form I-9 (Employment Eligibility Verification Form)

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Screening Manager and Ordering Assistance

9 Total Articles

  • Advanced Super User Guide

  • Batch Ordering Guide

  • Quick Start Guide to HireRight Account Features

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Verifications/Public Records

4 Total Articles

  • Rework A Request

  • Guide: Acceptable Documentation – Domestic Verifications

  • What are Source Fees and/or Surcharges?

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Transportation

6 Total Articles

  • Transportation Industry Terminology Relevant to Background Screening

  • What Screening is Required for the Transportation Industry?

  • What Your Candidate Should Expect and How They Can Prepare for a DOT Physical Exam

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Announcements

Alert: Possible Contact Center Delays

HireRight is currently experiencing possible contact center delays. We expect to be back to normal hold times by tomorrow morning. We will provide further updates as they become available.

Guam Superior Court (Criminal) Public Record Service Delay Notification

The Guam Superior Court (Criminal) system is currently unavailable.

DBS Standard and Enhanced Disclosures – Scheduled Maintenance Outage

Please be aware that the DBS will be conducting service updates.

DBS Basic Disclosure – Scheduled Maintenance Outage

Please be aware that the DBS will be conducting service updates.

Bell County, KY (Criminal, Civil) - Court Closure - Public Record Service Delay Notification

Subscribing customers may experience delays.

Update - Allen County, OH - Lima Municipal Court (Criminal, Civil) - Public Record Service Delay Notification

The public access site has been restored.

Clay County, KY (Criminal, Civil) - Court Closure - Public Record Service Delay Notification

Subscribing customers may experience delays.

Clearinghouse Scheduled Maintenance

Please review for Clearinghouse scheduled maintenance.

Update - Tuolumne County, CA (Criminal, Civil) - Public Record Service Delay Notification

The public access system has been restored.

Closures for Memorial Day

Please review for Memorial Day closures.

Alert: Possible Contact Center Delays

HireRight is currently experiencing possible contact center delays. We expect to be back to normal hold times by tomorrow morning. We will provide further updates as they become available.

Guam Superior Court (Criminal) Public Record Service Delay Notification

The Guam Superior Court (Criminal) system is currently unavailable.

DBS Standard and Enhanced Disclosures – Scheduled Maintenance Outage

Please be aware that the DBS will be conducting service updates.

DBS Basic Disclosure – Scheduled Maintenance Outage

Please be aware that the DBS will be conducting service updates.

Bell County, KY (Criminal, Civil) - Court Closure - Public Record Service Delay Notification

Subscribing customers may experience delays.

Update - Allen County, OH - Lima Municipal Court (Criminal, Civil) - Public Record Service Delay Notification

The public access site has been restored.

Clay County, KY (Criminal, Civil) - Court Closure - Public Record Service Delay Notification

Subscribing customers may experience delays.

Clearinghouse Scheduled Maintenance

Please review for Clearinghouse scheduled maintenance.

Update - Tuolumne County, CA (Criminal, Civil) - Public Record Service Delay Notification

The public access system has been restored.

Closures for Memorial Day

Please review for Memorial Day closures.

Alert: Possible Contact Center Delays

HireRight is currently experiencing possible contact center delays. We expect to be back to normal hold times by tomorrow morning. We will provide further updates as they become available.

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