How Can My Candidate Dispute Information in Their Background Report?

If your candidate believes that any information in their background report is inaccurate or incomplete, they may file a dispute with us for free. We understand that a report may affect a candidate’s eligibility, and we aim to complete our reinvestigation as soon as possible. Depending on the nature, scope, and source of the information being disputed, the dispute reinvestigation may take up to 30 days to complete (up to 45 days in limited circumstances).

We will promptly reinvestigate the specific information/records that the candidate is disputing. If the candidate needs assistance with filing their dispute, trained representatives are available and can be reached through the contact information below.

For HireRight, LLC Reports (United States)

If your candidate wants to dispute the accuracy or completeness of a background check that we provided to Uber, please direct them to the information and webform available here.

If your candidate wants to dispute the accuracy or completeness of a background check that we provided to any other organization, please direct them to the information and webform available here.

If your candidate is unable to access or complete the web form, prefers to submit their dispute by telephone, fax, or regular mail, or requires additional assistance, please have them contact HireRight using the contact information available here.

For HireRight Canada Corporation Reports (Canada)

If your candidate believes that any information in their background report is inaccurate or incomplete, they may request the correction of their information by contacting HireRight’s Customer Service at 866-521-6995 or customerservice@hireright.com. HireRight will conduct a prompt investigation regarding the correction that they have requested. The amount of time this investigation may take will depend on the nature, scope, and source of the information that they are asking to be corrected. HireRight will notify you and your candidate in writing of the results of our investigation and any corrections made.

Pour les rapports préparés par HireRight Canada Corporation (Canada)

Si votre candidat croit que des informations dans son rapport d'arrière-plan sont inexactes ou incomplètes, il peut demander la correction de ses informations en contactant le service à la clientèle de HireRight au 866-521-6995 ou customerservice@hireright.com. HireRight mènera une enquête rapide concernant la correction qu'ils ont demandée. Le temps que cette enquête peut prendre dépendra de la nature, de la portée et de la source des renseignements qu'ils demandent à corriger. HireRight vous informera, vous et votre candidat, par écrit, des résultats de notre enquête et de toute correction apportée.

For HireRight Reports Outside of the US and Canada

If you have a candidate from a country other than the US or Canada who wishes to correct any information in their background report, please assist them directly with their request. Under current legislation, HireRight is not able to address this request directly with the candidate.

For General Information Solutions LLC Reports

Candidates can submit their request using the contact information available here.

Additional Information

A Summary of Your Rights under the Fair Credit Reporting Act: Summary of Your Rights Under the FCRA

If your candidate believes they are the victim of identity theft, applicable information published by the FTC may be found at https://www.consumer.ftc.gov/features/feature-0014-identity-theft, including a copy of the FTC’s publication “Remedying the Effects of Identity Theft,” which also may be found directly at: https://files.consumerfinance.gov/f/201410_cfpb_summary_remedying-the-effects-of-id-theft-fcra.pdf