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Client Support

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You're in the right place. Our Client Support Site provides helpful training direction and frequently asked questions meant to help you navigate our services in relation to your background screening program.

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Announcements

Update Regarding Directorship Searches in India

Please review for an update regarding Directorship searches in India.

DBS Basic Disclosure – Scheduled Maintenance Outage

Please be aware that the DBS will be conducting service updates that will result in an outage during the following periods.

Anticipated Delays for India Moonlighting Checks

Subscribing customers may experience delays.

Upcoming Delays in APAC Region

Please review for upcoming delays in the APAC region.

Anticipated Delays for Myanmar & Thailand

Please review for anticipated delays in Myanmar and Thailand.

HireRight is Excited to Announce the Launch of HireRightBot!

Read more about our new AI-powered chatbot designed to enhance your experience with HireRight.

Anticipated Delays in India Checks Due to Holi Holiday

Anticipated Delays in India Checks Due to Holi Holiday

Expected Delays During Ramadan and Eid al-Fitr

Subscribing customers may experience delays.

DBS Basic Disclosure – Scheduled Maintenance Outage

Please be aware that the DBS will be conducting service updates that will result in an outage during scheduled maintenance periods.

DBS Standard and Enhanced Disclosures – Scheduled Maintenance Outage

Please be aware that the DBS will be conducting service updates that will result in an outage during scheduled maintenance periods.

Update Regarding Directorship Searches in India

Please review for an update regarding Directorship searches in India.

DBS Basic Disclosure – Scheduled Maintenance Outage

Please be aware that the DBS will be conducting service updates that will result in an outage during the following periods.

Anticipated Delays for India Moonlighting Checks

Subscribing customers may experience delays.

Upcoming Delays in APAC Region

Please review for upcoming delays in the APAC region.

Anticipated Delays for Myanmar & Thailand

Please review for anticipated delays in Myanmar and Thailand.

HireRight is Excited to Announce the Launch of HireRightBot!

Read more about our new AI-powered chatbot designed to enhance your experience with HireRight.

Anticipated Delays in India Checks Due to Holi Holiday

Anticipated Delays in India Checks Due to Holi Holiday

Expected Delays During Ramadan and Eid al-Fitr

Subscribing customers may experience delays.

DBS Basic Disclosure – Scheduled Maintenance Outage

Please be aware that the DBS will be conducting service updates that will result in an outage during scheduled maintenance periods.

DBS Standard and Enhanced Disclosures – Scheduled Maintenance Outage

Please be aware that the DBS will be conducting service updates that will result in an outage during scheduled maintenance periods.

Update Regarding Directorship Searches in India

Please review for an update regarding Directorship searches in India.

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Compliance

3 Total Articles

  • How Can My Candidate Request a Copy of Their Background Report?

  • How Can my Candidate Submit a Human Trafficking Block or Dispute?

  • What is the Dispute Process for my Candidates Under the GDPR?

See all articles

General Support

9 Total Articles

  • My Applicant Needs Assistance in Navigating Applicant Center

  • Global Right to Work Statuses

  • Information on HireRight's Products, Services, and Solutions

See all articles

Screening Manager and Ordering Assistance

8 Total Articles

  • Advanced Super User Guide

  • Batch Ordering Guide

  • Quick Start Guide to HireRight Account Features

See all articles

Verifications/Public Records

4 Total Articles

  • Rework A Request

  • EMEA Acceptable Documentation

  • How Do I Approve Additional Source Fees?

See all articles

Frequently Asked Questions