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Client Support

Need help with your HireRight background screening program?

You're in the right place. Our Client Support Site provides helpful training direction and frequently asked questions meant to help you navigate our services in relation to your background screening program.

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Frequently Asked Questions

Announcements

DBS Basic Disclosure – Scheduled Maintenance Outage

Please be aware that the DBS will be conducting service updates that will result in an outage.

DBS Basic Disclosure – Scheduled Maintenance Outage

Please be aware that the DBS will be conducting service updates that will result in an outage.

DBS Standard and Enhanced Disclosure – Scheduled Maintenance Outage

Please be aware that the DBS will be conducting service updates that will result in an outage.

Expected Delays Due to Middle East Geopolitical Situation

Please be advised that delays are currently expected in certain services due to the ongoing geopolitical situation in the Middle East.

DBS Standard and Enhanced Disclosure – Scheduled Maintenance Outage

Please be aware that the DBS will be conducting service updates that will result in an outage.

Global Sanctions and Enforcement Source Update

Please review for a global sanctions and enforcement source update.

Disclosure Scotland – Level 1, Level 2, and PVG Disclosures – Scheduled Maintenance Outage

Please be aware that Disclosure Scotland will be conducting service updates that will result in an outage.

DBS Basic Disclosure – Scheduled Maintenance Outage

Please be aware that the DBS will be conducting service updates that will result in an outage.

Update - Global Sanctions and Enforcement - Public Record Service Delay Notification

The public access site has been restored.

DBS Basic Disclosure – Scheduled Maintenance Outage

Subscribing customers may experience delays.

DBS Basic Disclosure – Scheduled Maintenance Outage

Please be aware that the DBS will be conducting service updates that will result in an outage.

DBS Basic Disclosure – Scheduled Maintenance Outage

Please be aware that the DBS will be conducting service updates that will result in an outage.

DBS Standard and Enhanced Disclosure – Scheduled Maintenance Outage

Please be aware that the DBS will be conducting service updates that will result in an outage.

Expected Delays Due to Middle East Geopolitical Situation

Please be advised that delays are currently expected in certain services due to the ongoing geopolitical situation in the Middle East.

DBS Standard and Enhanced Disclosure – Scheduled Maintenance Outage

Please be aware that the DBS will be conducting service updates that will result in an outage.

Global Sanctions and Enforcement Source Update

Please review for a global sanctions and enforcement source update.

Disclosure Scotland – Level 1, Level 2, and PVG Disclosures – Scheduled Maintenance Outage

Please be aware that Disclosure Scotland will be conducting service updates that will result in an outage.

DBS Basic Disclosure – Scheduled Maintenance Outage

Please be aware that the DBS will be conducting service updates that will result in an outage.

Update - Global Sanctions and Enforcement - Public Record Service Delay Notification

The public access site has been restored.

DBS Basic Disclosure – Scheduled Maintenance Outage

Subscribing customers may experience delays.

DBS Basic Disclosure – Scheduled Maintenance Outage

Please be aware that the DBS will be conducting service updates that will result in an outage.

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Compliance

3 Total Articles

  • How Can My Candidate Request a Copy of Their Background Report?

  • How Can my Candidate Submit a Human Trafficking Block or Dispute?

  • What is the Dispute Process for my Candidates Under the GDPR?

See all articles

General Support

13 Total Articles

  • My Applicant Needs Assistance in Navigating Applicant Center

  • Global Right to Work Statuses

  • Information on HireRight's Products, Services, and Solutions

See all articles

Screening Manager and Ordering Assistance

8 Total Articles

  • Advanced Super User Guide

  • Batch Ordering Guide

  • Quick Start Guide to HireRight Account Features

See all articles

Verifications/Public Records

4 Total Articles

  • Rework A Request

  • EMEA Acceptable Documentation

  • How Do I Approve Additional Source Fees?

See all articles

ATS Partner Integrations

9 Total Articles

  • Ashby

  • Dayforce

  • Greenhouse

See all articles

Integration Solutions

8 Total Articles

  • Backend Data Feed

  • Background Screening Results Emulator

  • Change Tracker

See all articles

Extended Workforce Screening

10 Total Articles

  • Extended Workforce Screening Frequently Asked Questions

  • EWS Helpful Videos

  • Extended Workforce Screening Myths: What Contracting Organizations Need to Know

See all articles