HireRight.com |
Screening Manager |
Sign In |

Help Articles
Frequently Asked Questions
Site Search

You're looking at content for United States (English).

Please select your region.

Home | HireRight Client Support

Client Support

Need help with your HireRight background screening program?

You're in the right place. Our Client Support Site provides helpful training direction and frequently asked questions meant to help you navigate our services in relation to your background screening program.

Not a client? Visit our Candidate Support site.

Explore Help Articles
Explore FAQs

Woman with black curly hair wearing a backpack in a hallway holding and about to tap a phone

Announcements
Contact HireRight
Privacy & Legal
Do Not Sell or Share My Personal Information (California)
HireRight.com

Copyright © 2005-2026 HireRight, LLC. All Rights Reserved

Sign In to Access All Support Articles

Frequently Asked Questions

Compliance

4 Total Articles

How Can My Candidate Request a Copy of Their Background Report or Testing Results?
How Can my Candidate Submit a Human Trafficking Block or Dispute?
How Can My Candidate Dispute Information in Their Background Report?

See all articles

Drug & Health Screening

11 Total Articles

DHS Supply Ordering Guide
Healthcare Industry Terminology Relevant to Background Screening
The Life Cycle of a U.S. Drug Test Part 1

See all articles

General Support

14 Total Articles

My Applicant Needs Assistance in Navigating Applicant Center
Helpful Videos
Global Right to Work Statuses

See all articles

I-9/E-Verify

12 Total Articles

Form I-9 Acceptable Documents
Government Form I-9 Inspections/Audits
USCIS Handbook for Employers M-274: Guidance for Completing Form I-9 (Employment Eligibility Verification Form)

See all articles

Screening Manager and Ordering Assistance

9 Total Articles

Advanced Super User Guide
Batch Ordering Guide
Quick Start Guide to HireRight Account Features

See all articles

Verifications/Public Records

5 Total Articles

FBI Fingerprinting Customer User Guide
Rework A Request
Acceptable Documentation – Domestic Verifications

See all articles

Transportation

6 Total Articles

Transportation Industry Terminology Relevant to Background Screening
What Screening is Required for the Transportation Industry?
What Your Candidate Should Expect and How They Can Prepare for a DOT Physical Exam

See all articles

ATS Partner Integrations

10 Total Articles

Ashby
Dayforce
Greenhouse

See all articles

Integration Solutions

10 Total Articles

Backend Data Feed
Background Screening Results Emulator
Change Tracker

See all articles

Extended Workforce Screening for Vendors

6 Total Articles

Extended Workforce Screening Frequently Asked Questions
Extended Workforce Screening Overview for Vendors
Extended Workforce Screening Vendor Registration Guide

See all articles

Extended Workforce Screening for Sponsors

5 Total Articles

Extended Workforce Screening Myths: What Contracting Organizations Need to Know
Extended Workforce Screening - An Essential Solution for an Ever-Changing Workforce
HireRight’s Extended Workforce Screening Overview for Sponsors

See all articles

Announcements

Update - All Counties, Puerto Rico (Criminal) - Public Record Service Delay Notification

The Puerto Rico court system has been restored.

Closures for Labor Day

Please review for Labor Day closures.

Highland County, OH - Hillsboro Municipal Court (Criminal) - Public Record Service Delay Notification

Subscribing customers may experience delays.

Update - Multiple Counties, NV (Criminal) - Public Record Service Delay Notification

The Lander, Mineral, and Pershing County, NV District courts have resumed processing record searches.

Cuyahoga County, OH - Lakewood Municipal Court (Criminal, Civil) - Public Record Service Delay Notification

Subscribing customers may experience delays.

Update - Clay County, FL (Criminal) - Public Record Service Delay Notification

The public access site has been restored.

Calhoun County, TX (Criminal) - Public Record Service Delay Notification

Subscribing customers may experience delays.

Update - Toombs County, GA (Criminal) - Public Record Service Delay Notification

The Toombs County, GA court delays and backlog have been resolved.

Long County, GA (Criminal) - Public Record Service Delay Notification

Please review delays for Long County, GA.

Clay County, FL (Criminal) - Public Record Service Delay Notification

The public access site has been restored.

Update - All Counties, Puerto Rico (Criminal) - Public Record Service Delay Notification

The Puerto Rico court system has been restored.

Closures for Labor Day

Please review for Labor Day closures.

1 of 10