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Client Support

Need help with your HireRight background screening program?

You're in the right place. Our Client Support Site provides helpful training direction and frequently asked questions meant to help you navigate our services in relation to your background screening program.

Not a client? Visit our Candidate Support site.

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Frequently Asked Questions

Compliance

4 Total Articles

  • How Can My Candidate Request a Copy of Their Background Report or Testing Results?

  • How Can my Candidate Submit a Human Trafficking Block or Dispute?

  • How Can My Candidate Dispute Information in Their Background Report?

See all articles

Drug & Health Screening

11 Total Articles

  • DHS Supply Ordering Guide

  • Healthcare Industry Terminology Relevant to Background Screening

  • The Life Cycle of a U.S. Drug Test Part 1

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General Support

12 Total Articles

  • My Applicant Needs Assistance in Navigating Applicant Center

  • Global Right to Work Statuses

  • Information on HireRight's Products, Services, and Solutions

See all articles

I-9/E-Verify

12 Total Articles

  • Form I-9 Acceptable Documents

  • Government Form I-9 Inspections/Audits

  • USCIS Handbook for Employers M-274: Guidance for Completing Form I-9 (Employment Eligibility Verification Form)

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Screening Manager and Ordering Assistance

9 Total Articles

  • Advanced Super User Guide

  • Batch Ordering Guide

  • Quick Start Guide to HireRight Account Features

See all articles

Verifications/Public Records

5 Total Articles

  • FBI Fingerprinting Customer User Guide

  • Rework A Request

  • Acceptable Documentation – Domestic Verifications

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Transportation

6 Total Articles

  • Transportation Industry Terminology Relevant to Background Screening

  • What Screening is Required for the Transportation Industry?

  • What Your Candidate Should Expect and How They Can Prepare for a DOT Physical Exam

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ATS Partner Integrations

9 Total Articles

  • Ashby

  • Dayforce

  • Greenhouse

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Integration Solutions

8 Total Articles

  • Backend Data Feed

  • Background Screening Results Emulator

  • Change Tracker

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Extended Workforce Screening

10 Total Articles

  • Extended Workforce Screening Frequently Asked Questions

  • EWS Helpful Videos

  • Extended Workforce Screening Myths: What Contracting Organizations Need to Know

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Announcements

Berrien County, GA (Criminal) - Public Record Service Delay Notification

Subscribing customers may experience delays.

Upcoming ICIMS Webinar: C-Suite Conversation: Where Frontline Hiring Strategy Meets Financial Performance

Join our partner ICIMS for a C-Suite conversation and learn how top organizations are modernizing frontline hiring to improve business performance, workforce stability, and operational efficiency—with AI supporting the transformation

Clark County, NV (Criminal) - Las Vegas Justice Court - Public Record Service Delay Notification

Subscribing customers may experience delays.

Update - Virginia Child Abuse Registry - Public Record Service Delay Notification

The public access site has been restored.

Update - New York Uniform Commercial Code Filings - Public Record Service Delay Notification

The public access site has been restored.

DBS Standard and Enhanced Disclosure – Scheduled Maintenance Outage

Please be aware that the DBS will be conducting service updates that will result in an outage.

DBS Basic Disclosure – Scheduled Maintenance Outage

Please be aware that the DBS will be conducting service updates that will result in an outage.

Virginia Child Abuse Registry - Public Record Service Delay Notification

The Virginia Child Abuse Registry system is currently experiencing system issues, which are impacting the turnaround time for requests for this product.

There is no ETA at this time. HireRight will continue working with the source and will provide updates as we receive them.

National Insurance Producer Registry - Public Record Service Delay Notification

Subscribing customers may experience delays.

Update - Marion County, OH (Criminal, Civil) - Common Pleas Court - Public Record Service Delay Notification

The public access site has been restored.

Berrien County, GA (Criminal) - Public Record Service Delay Notification

Subscribing customers may experience delays.

Upcoming ICIMS Webinar: C-Suite Conversation: Where Frontline Hiring Strategy Meets Financial Performance

Join our partner ICIMS for a C-Suite conversation and learn how top organizations are modernizing frontline hiring to improve business performance, workforce stability, and operational efficiency—with AI supporting the transformation

Clark County, NV (Criminal) - Las Vegas Justice Court - Public Record Service Delay Notification

Subscribing customers may experience delays.

Update - Virginia Child Abuse Registry - Public Record Service Delay Notification

The public access site has been restored.

Update - New York Uniform Commercial Code Filings - Public Record Service Delay Notification

The public access site has been restored.

DBS Standard and Enhanced Disclosure – Scheduled Maintenance Outage

Please be aware that the DBS will be conducting service updates that will result in an outage.

DBS Basic Disclosure – Scheduled Maintenance Outage

Please be aware that the DBS will be conducting service updates that will result in an outage.

Virginia Child Abuse Registry - Public Record Service Delay Notification

The Virginia Child Abuse Registry system is currently experiencing system issues, which are impacting the turnaround time for requests for this product.

There is no ETA at this time. HireRight will continue working with the source and will provide updates as we receive them.

National Insurance Producer Registry - Public Record Service Delay Notification

Subscribing customers may experience delays.

Update - Marion County, OH (Criminal, Civil) - Common Pleas Court - Public Record Service Delay Notification

The public access site has been restored.

Berrien County, GA (Criminal) - Public Record Service Delay Notification

Subscribing customers may experience delays.

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