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Client Support

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Frequently Asked Questions

Compliance

4 Total Articles

  • How Can My Candidate Request a Copy of Their Background Report or Testing Results?

  • How Can my Candidate Submit a Human Trafficking Block or Dispute?

  • How Can My Candidate Dispute Information in Their Background Report?

See all articles

Drug & Health Screening

11 Total Articles

  • DHS Supply Ordering Guide

  • Healthcare Industry Terminology Relevant to Background Screening

  • The Life Cycle of a U.S. Drug Test Part 1

See all articles

General Support

9 Total Articles

  • My Applicant Needs Assistance in Navigating Applicant Center

  • Global Right to Work Statuses

  • Information on HireRight's Products, Services, and Solutions

See all articles

I-9/E-Verify

12 Total Articles

  • Form I-9 Acceptable Documents

  • Government Form I-9 Inspections/Audits

  • USCIS Handbook for Employers M-274: Guidance for Completing Form I-9 (Employment Eligibility Verification Form)

See all articles

Screening Manager and Ordering Assistance

9 Total Articles

  • Advanced Super User Guide

  • Batch Ordering Guide

  • Quick Start Guide to HireRight Account Features

See all articles

Verifications/Public Records

4 Total Articles

  • Rework A Request

  • Guide: Acceptable Documentation – Domestic Verifications

  • What are Source Fees and/or Surcharges?

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Transportation

6 Total Articles

  • Transportation Industry Terminology Relevant to Background Screening

  • What Screening is Required for the Transportation Industry?

  • What Your Candidate Should Expect and How They Can Prepare for a DOT Physical Exam

See all articles

Announcements

Orleans Parish, LA (Criminal, Civil) - Public Record Service Delay Notification

Subscribing customers may experience delays.

Alert: Possible Contact Center Delays

HireRight is currently experiencing possible contact center delays. We expect to be back to normal hold times by tomorrow morning. We will provide further updates as they become available.

Update - Allen County, OH - Lima Municipal Court (Criminal, Civil) - Public Record Service Delay Notification

Subscribing customers may experience delays.

Update - Midland County, TX (Criminal, Civil) - Public Record Service Delay Notification

The public access site has been restored.

RESOLVED - Alert: System Outage - Intermittent E-Verify Issues

The issue impacting E-Verify requests has been resolved.

Cobb County, GA (Criminal, Civil) - Public Record Service Delay Notification

Subscribing customers may experience delays.

Clearinghouse Scheduled Maintenance

Please review for Clearinghouse scheduled maintenance.

Nevada Statewide (Criminal, Civil) - Public Record Service Delay Notification

The Nevada Statewide public access system is currently unavailable due to technical issues, which are impacting the turnaround time for requests within this jurisdiction.

Shasta County, CA (Criminal, Civil) - Public Record Service Delay Notification

Subscribing customers may experience delays.

Update - Washington County, MS (Criminal, Civil) - Public Record Service Delay Notification

The public access site has been restored.

Orleans Parish, LA (Criminal, Civil) - Public Record Service Delay Notification

Subscribing customers may experience delays.

Alert: Possible Contact Center Delays

HireRight is currently experiencing possible contact center delays. We expect to be back to normal hold times by tomorrow morning. We will provide further updates as they become available.

Update - Allen County, OH - Lima Municipal Court (Criminal, Civil) - Public Record Service Delay Notification

Subscribing customers may experience delays.

Update - Midland County, TX (Criminal, Civil) - Public Record Service Delay Notification

The public access site has been restored.

RESOLVED - Alert: System Outage - Intermittent E-Verify Issues

The issue impacting E-Verify requests has been resolved.

Cobb County, GA (Criminal, Civil) - Public Record Service Delay Notification

Subscribing customers may experience delays.

Clearinghouse Scheduled Maintenance

Please review for Clearinghouse scheduled maintenance.

Nevada Statewide (Criminal, Civil) - Public Record Service Delay Notification

The Nevada Statewide public access system is currently unavailable due to technical issues, which are impacting the turnaround time for requests within this jurisdiction.

Shasta County, CA (Criminal, Civil) - Public Record Service Delay Notification

Subscribing customers may experience delays.

Update - Washington County, MS (Criminal, Civil) - Public Record Service Delay Notification

The public access site has been restored.

Orleans Parish, LA (Criminal, Civil) - Public Record Service Delay Notification

Subscribing customers may experience delays.

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