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Client Support

Need help with your HireRight background screening program?

You're in the right place. Our Client Support Site provides helpful training direction and frequently asked questions meant to help you navigate our services in relation to your background screening program.

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Announcements

Update - Public Record Service Delay Notification - Sunflower County, MS (Criminal, Civil)

The public access site has been restored.

HireRight is Excited to Announce the Launch of HireRightBot!

Read more about our new AI-powered chatbot designed to enhance your experience with HireRight.

Update - Public Record Service Delay Notification - Cobb County, GA (Criminal, Civil)

The public access site has been restored.

Clearinghouse Scheduled Maintenance

Please review for Clearinghouse scheduled maintenance.

Update - Public Record Service Delay Notification - Cuyahoga County, OH - Cleveland Municipal Court (Criminal, Civil)

Subscribing customers may experience delays.

Update - Public Record Service Delay Notification - Jefferson County, OH (Criminal)

The public access site has been restored.

Public Record Service Delay Notification - Court Closures for Cesar Chavez Day

Subscribing customers may experience delays.

Update - Public Record Service Delay Notification - New Hampshire Statewide

The public access site has been restored.

Public Record Service Delay Notification - Garrard County, KY (Criminal, Civil)

Subscribing customers may experience delays.

Public Record Service Delay Notification - Starr County, TX (Criminal)

Subscribing customers may experience delays.

Update - Public Record Service Delay Notification - Sunflower County, MS (Criminal, Civil)

The public access site has been restored.

HireRight is Excited to Announce the Launch of HireRightBot!

Read more about our new AI-powered chatbot designed to enhance your experience with HireRight.

Update - Public Record Service Delay Notification - Cobb County, GA (Criminal, Civil)

The public access site has been restored.

Clearinghouse Scheduled Maintenance

Please review for Clearinghouse scheduled maintenance.

Update - Public Record Service Delay Notification - Cuyahoga County, OH - Cleveland Municipal Court (Criminal, Civil)

Subscribing customers may experience delays.

Update - Public Record Service Delay Notification - Jefferson County, OH (Criminal)

The public access site has been restored.

Public Record Service Delay Notification - Court Closures for Cesar Chavez Day

Subscribing customers may experience delays.

Update - Public Record Service Delay Notification - New Hampshire Statewide

The public access site has been restored.

Public Record Service Delay Notification - Garrard County, KY (Criminal, Civil)

Subscribing customers may experience delays.

Public Record Service Delay Notification - Starr County, TX (Criminal)

Subscribing customers may experience delays.

Update - Public Record Service Delay Notification - Sunflower County, MS (Criminal, Civil)

The public access site has been restored.

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Frequently Asked Questions

Compliance

3 Total Articles

  • How Can My Candidate Request a Copy of Their Background Report or Testing Results?

  • How Can my Candidate Submit a Human Trafficking Block or Dispute?

  • How Can My Candidate Dispute Information in Their Background Report?

See all articles

Drug & Health Screening

4 Total Articles

  • DHS Supply Ordering Guide

  • Healthcare Industry Terminology Relevant to Background Screening

  • The Life Cycle of a U.S. Drug Test Part 1

See all articles

General Support

8 Total Articles

  • My Applicant Needs Assistance in Navigating Applicant Center

  • Global Right to Work Statuses

  • Information on HireRight's Products, Services, and Solutions

See all articles

I-9/E-Verify

10 Total Articles

  • Form I-9 Acceptable Documents

  • Government Form I-9 Inspections/Audits

  • USCIS Handbook for Employers M-274: Guidance for Completing Form I-9 (Employment Eligibility Verification Form)

See all articles

Screening Manager and Ordering Assistance

8 Total Articles

  • Advanced Super User Guide

  • Batch Ordering Guide

  • Quick Start Guide to HireRight Account Features

See all articles

Verifications/Public Records

4 Total Articles

  • Rework A Request

  • Guide: Acceptable Documentation – Domestic Verifications

  • What are Source Fees and/or Surcharges?

See all articles

Transportation

2 Total Articles

  • Transportation Industry Terminology Relevant to Background Screening

  • What Screening is Required for the Transportation Industry?

See all articles