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Client Support

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Frequently Asked Questions

Compliance

2 Total Articles

  • How Can My Candidate Request a Copy of Their Background Report?

  • How Can my Candidate Submit a Human Trafficking Block or Dispute?

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General Support

12 Total Articles

  • Global Right to Work Statuses

  • Information on HireRight's Products, Services, and Solutions

  • How Can My Candidate Confirm Receipt of Documents?

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Screening Manager and Ordering Assistance

5 Total Articles

  • Advanced Super User Guide

  • Quick Start Guide to HireRight Account Features

  • Applicant Invite Expired

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Verifications/Public Records

4 Total Articles

  • Rework A Request

  • LATAM Acceptable Documentation

  • How Do I Approve Additional Source Fees?

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ATS Partner Integrations

9 Total Articles

  • Ashby

  • Dayforce

  • Greenhouse

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Integration Solutions

8 Total Articles

  • Backend Data Feed

  • Background Screening Results Emulator

  • Change Tracker

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Extended Workforce Screening

10 Total Articles

  • Extended Workforce Screening Frequently Asked Questions

  • EWS Helpful Videos

  • Extended Workforce Screening Myths: What Contracting Organizations Need to Know

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Announcements

Update - Global Sanctions and Enforcement - Public Record Service Delay Notification

The public access site has been restored.

HireRight LATAM Office Closure

Please be advised that delays are expected in LATAM due to a public holiday.

DBS Basic Disclosure – Scheduled Maintenance Outage

Please be aware that the DBS will be conducting service updates that will result in an outage.

DBS Standard and Enhanced Disclosure – Scheduled Maintenance Outage

Please be aware that the DBS will be conducting service updates that will result in an outage.

Expected Delays Due to Middle East Geopolitical Situation

Please be advised that delays are currently expected in certain services due to the ongoing geopolitical situation in the Middle East.

DBS Standard and Enhanced Disclosure – Scheduled Maintenance Outage

Please be aware that the DBS will be conducting service updates that will result in an outage.

Global Sanctions and Enforcement Source Update

Please review for a global sanctions and enforcement source update.

Public Record Service Delay Notification - LATAM Public Holiday

Subscribing customers may experience delays.

Disclosure Scotland – Level 1, Level 2, and PVG Disclosures – Scheduled Maintenance Outage

Please be aware that Disclosure Scotland will be conducting service updates that will result in an outage.

DBS Basic Disclosure – Scheduled Maintenance Outage

Please be aware that the DBS will be conducting service updates that will result in an outage.

Update - Global Sanctions and Enforcement - Public Record Service Delay Notification

The public access site has been restored.

HireRight LATAM Office Closure

Please be advised that delays are expected in LATAM due to a public holiday.

DBS Basic Disclosure – Scheduled Maintenance Outage

Please be aware that the DBS will be conducting service updates that will result in an outage.

DBS Standard and Enhanced Disclosure – Scheduled Maintenance Outage

Please be aware that the DBS will be conducting service updates that will result in an outage.

Expected Delays Due to Middle East Geopolitical Situation

Please be advised that delays are currently expected in certain services due to the ongoing geopolitical situation in the Middle East.

DBS Standard and Enhanced Disclosure – Scheduled Maintenance Outage

Please be aware that the DBS will be conducting service updates that will result in an outage.

Global Sanctions and Enforcement Source Update

Please review for a global sanctions and enforcement source update.

Public Record Service Delay Notification - LATAM Public Holiday

Subscribing customers may experience delays.

Disclosure Scotland – Level 1, Level 2, and PVG Disclosures – Scheduled Maintenance Outage

Please be aware that Disclosure Scotland will be conducting service updates that will result in an outage.

DBS Basic Disclosure – Scheduled Maintenance Outage

Please be aware that the DBS will be conducting service updates that will result in an outage.

Update - Global Sanctions and Enforcement - Public Record Service Delay Notification

The public access site has been restored.

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