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Client Support

Need help with your HireRight background screening program?

You're in the right place. Our Client Support Site provides helpful training direction and frequently asked questions meant to help you navigate our services in relation to your background screening program.

Not a client? Visit our Candidate Support site.

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Frequently Asked Questions

Compliance

2 Total Articles

  • How Can My Candidate Request a Copy of Their Background Report?

  • How Can my Candidate Submit a Human Trafficking Block or Dispute?

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General Support

9 Total Articles

  • Global Right to Work Statuses

  • Information on HireRight's Products, Services, and Solutions

  • How Can My Candidate Confirm Receipt of Documents?

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Screening Manager and Ordering Assistance

5 Total Articles

  • Advanced Super User Guide

  • Quick Start Guide to HireRight Account Features

  • Applicant Invite Expired

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Verifications/Public Records

4 Total Articles

  • Rework A Request

  • LATAM Acceptable Documentation

  • What are Source Fees and/or Surcharges?

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ATS Partner Integrations

7 Total Articles

  • UKG

  • Workday

  • Dayforce

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Announcements

DBS Basic Disclosure – Scheduled Maintenance Outage

Please be aware that the DBS will be conducting service updates that will result in an outage during the following periods.

HireRightBot Scheduled Maintenance Outage

HireRight will be conducting updates to improve the customer experience, which will take place today, Thursday, July 3, 2025, at 9:30 PM CDT.

Customer Support Sites Scheduled Maintenance Outage

HireRight will be conducting updates to our support sites to improve the customer experience, which will take place today, Tuesday, July 1, 2025 at 9:30 PM CDT.

DBS Standard and Enhanced Disclosure – Scheduled Maintenance Outage

Please be aware that the DBS will be conducting service updates that will result in an outage.

DBS Standard and Enhanced Disclosures – Scheduled Maintenance Outage

Please be aware that the DBS will be conducting service updates that will result in an outage.

Update - DBS Basic Disclosure – Scheduled Maintenance Outage

Please be aware that the DBS will be conducting service updates that will result in an outage.

Update - Guam Superior Court (Criminal) - Public Record Service Delay Notification

The access site has been restored.

Guam Superior Court (Criminal) Public Record Service Delay Notification

The Guam Superior Court (Criminal) system is currently unavailable.

DBS Standard and Enhanced Disclosures – Scheduled Maintenance Outage

Please be aware that the DBS will be conducting service updates.

DBS Basic Disclosure – Scheduled Maintenance Outage

Please be aware that the DBS will be conducting service updates.

DBS Basic Disclosure – Scheduled Maintenance Outage

Please be aware that the DBS will be conducting service updates that will result in an outage during the following periods.

HireRightBot Scheduled Maintenance Outage

HireRight will be conducting updates to improve the customer experience, which will take place today, Thursday, July 3, 2025, at 9:30 PM CDT.

Customer Support Sites Scheduled Maintenance Outage

HireRight will be conducting updates to our support sites to improve the customer experience, which will take place today, Tuesday, July 1, 2025 at 9:30 PM CDT.

DBS Standard and Enhanced Disclosure – Scheduled Maintenance Outage

Please be aware that the DBS will be conducting service updates that will result in an outage.

DBS Standard and Enhanced Disclosures – Scheduled Maintenance Outage

Please be aware that the DBS will be conducting service updates that will result in an outage.

Update - DBS Basic Disclosure – Scheduled Maintenance Outage

Please be aware that the DBS will be conducting service updates that will result in an outage.

Update - Guam Superior Court (Criminal) - Public Record Service Delay Notification

The access site has been restored.

Guam Superior Court (Criminal) Public Record Service Delay Notification

The Guam Superior Court (Criminal) system is currently unavailable.

DBS Standard and Enhanced Disclosures – Scheduled Maintenance Outage

Please be aware that the DBS will be conducting service updates.

DBS Basic Disclosure – Scheduled Maintenance Outage

Please be aware that the DBS will be conducting service updates.

DBS Basic Disclosure – Scheduled Maintenance Outage

Please be aware that the DBS will be conducting service updates that will result in an outage during the following periods.

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