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Client Support

Need help with your HireRight background screening program?

You're in the right place. Our Client Support Site provides helpful training direction and frequently asked questions meant to help you navigate our services in relation to your background screening program.

Not a client? Visit our Candidate Support site.

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Announcements

HireRight is Excited to Announce the Launch of HireRightBot!

Read more about our new AI-powered chatbot designed to enhance your experience with HireRight.

DBS Basic Disclosure – Scheduled Maintenance Outage

Please be aware that the DBS will be conducting service updates that will result in an outage during the following periods.

Public Record Service Delay Notification - Puerto Rico Court Closures

Subscribing customers may experience delays.

Anticipated Delays for Myanmar & Thailand

Please review for anticipated delays in Myanmar and Thailand.

HireRight is Excited to Announce the Launch of HireRightBot!

Read more about our new AI-powered chatbot designed to enhance your experience with HireRight.

DBS Basic Disclosure – Scheduled Maintenance Outage

Please be aware that the DBS will be conducting service updates that will result in an outage during the following periods.

Public Record Service Delay Notification - Puerto Rico Court Closures

Subscribing customers may experience delays.

Anticipated Delays for Myanmar & Thailand

Please review for anticipated delays in Myanmar and Thailand.

HireRight is Excited to Announce the Launch of HireRightBot!

Read more about our new AI-powered chatbot designed to enhance your experience with HireRight.

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Compliance

2 Total Articles

  • How Can My Candidate Request a Copy of Their Background Report?

  • How Can my Candidate Submit a Human Trafficking Block or Dispute?

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General Support

8 Total Articles

  • Global Right to Work Statuses

  • Information on HireRight's Products, Services, and Solutions

  • How Can My Candidate Confirm Receipt of Documents?

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Screening Manager and Ordering Assistance

4 Total Articles

  • Advanced Super User Guide

  • Quick Start Guide to HireRight Account Features

  • Applicant Invite Expired

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Verifications/Public Records

4 Total Articles

  • Rework A Request

  • LATAM Acceptable Documentation

  • What are Source Fees and/or Surcharges?

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Frequently Asked Questions