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Help Articles

How Can My Candidate Confirm Receipt of Documents?

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  • General Support

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Documentation Uploaded in Applicant Center (preferred):

If your candidate submitted the documentation requested by attaching the file in Applicant Center, they will be able to see the document uploaded there, and our researchers will be able to see this as well. Once your candidate provides the documentation in Applicant Center, the Verification team will process your request in the next 24-48 hours approximately.

Documentation sent by Fax or Email:

Once your candidate provides the documentation by either fax or email, the Verifications team will process/action the request in up to 48 hours approximately. To help expedite processing, candidates should include their Request ID and cover sheet when faxing documents.