Client Support

You're looking at content for United States (English).

Announcements

Update - Puerto Rico (Criminal, Civil) - Public Record Service Delay Notification

Jun 9, 2025

Delays are to be expected in Puerto Rico (Criminal, Civil) as the public access terminal remains unavailable due to technical issues, which are impacting the turnaround time for requests within this jurisdiction.

There is no ETA at this time. HireRight will continue working with the source and will provide updates as we receive them. Once access is restored, HireRight will begin diligently processing all pending requests.