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Client Support

Need help with your HireRight background screening program?

You're in the right place. Our Client Support Site provides helpful training direction and frequently asked questions meant to help you navigate our services in relation to your background screening program.

Not a client? Visit our Candidate Support site.

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Compliance

2 Total Articles

  • How Can My Candidate Request a Copy of Their Background Report?

  • How Can my Candidate Submit a Human Trafficking Block or Dispute?

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General Support

13 Total Articles

  • My Applicant Needs Assistance in Navigating Applicant Center

  • Global Right to Work Statuses

  • Information on HireRight's Products, Services, and Solutions

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Screening Manager and Ordering Assistance

8 Total Articles

  • Advanced Super User Guide

  • Batch Ordering Guide

  • Quick Start Guide to HireRight Account Features

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Verifications/Public Records

6 Total Articles

  • Rework A Request

  • List of Acceptable Documents for Employment

  • List of Acceptable Documents for Education

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ATS Partner Integrations

9 Total Articles

  • Ashby

  • Dayforce

  • Greenhouse

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Integration Solutions

8 Total Articles

  • Backend Data Feed

  • Background Screening Results Emulator

  • Change Tracker

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Extended Workforce Screening for Vendors

6 Total Articles

  • Extended Workforce Screening Frequently Asked Questions

  • Extended Workforce Screening Overview for Vendors

  • Extended Workforce Screening Vendor Registration Guide

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Extended Workforce Screening for Sponsors

5 Total Articles

  • Extended Workforce Screening Myths: What Contracting Organizations Need to Know

  • Extended Workforce Screening - An Essential Solution for an Ever-Changing Workforce

  • HireRight’s Extended Workforce Screening Overview for Sponsors

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Frequently Asked Questions

Announcements

Disclosure Scotland – Level 1, Level 2, and PVG Disclosures – Scheduled Maintenance Outage

Please be aware that Disclosure Scotland will be conducting service updates that will result in an outage.

DBS Basic Disclosure – Scheduled Maintenance Outage

Please be aware that the DBS will be conducting service updates that will result in an outage.

DBS Standard and Enhanced Disclosure – Scheduled Maintenance Outage

Please be aware that the DBS will be conducting service updates that will result in an outage.

DBS Basic Disclosure – Scheduled Maintenance Outage

Please be aware that the DBS will be conducting service updates that will result in an outage.

Important Update: AML/CTF Reforms and Background Screening Requirements in Australia

Please review for an important update regarding AML/CTF Reforms and Background Screening Requirements in Australia.

DBS Standard and Enhanced Disclosure – Scheduled Maintenance Outage

Please be aware that the DBS will be conducting service updates that will result in an outage.

DBS Basic Disclosure – Scheduled Maintenance Outage

Please be aware that the DBS will be conducting service updates that will result in an outage.

Expected Delays Due to Middle East Geopolitical Situation

Please be advised that delays are currently expected in certain services due to the ongoing geopolitical situation in the Middle East.

DBS Standard and Enhanced Disclosure – Scheduled Maintenance Outage

Please be aware that the DBS will be conducting service updates that will result in an outage.

Global Sanctions and Enforcement Source Update

Please review for a global sanctions and enforcement source update.

Disclosure Scotland – Level 1, Level 2, and PVG Disclosures – Scheduled Maintenance Outage

Please be aware that Disclosure Scotland will be conducting service updates that will result in an outage.

DBS Basic Disclosure – Scheduled Maintenance Outage

Please be aware that the DBS will be conducting service updates that will result in an outage.

DBS Standard and Enhanced Disclosure – Scheduled Maintenance Outage

Please be aware that the DBS will be conducting service updates that will result in an outage.

DBS Basic Disclosure – Scheduled Maintenance Outage

Please be aware that the DBS will be conducting service updates that will result in an outage.

Important Update: AML/CTF Reforms and Background Screening Requirements in Australia

Please review for an important update regarding AML/CTF Reforms and Background Screening Requirements in Australia.

DBS Standard and Enhanced Disclosure – Scheduled Maintenance Outage

Please be aware that the DBS will be conducting service updates that will result in an outage.

DBS Basic Disclosure – Scheduled Maintenance Outage

Please be aware that the DBS will be conducting service updates that will result in an outage.

Expected Delays Due to Middle East Geopolitical Situation

Please be advised that delays are currently expected in certain services due to the ongoing geopolitical situation in the Middle East.

DBS Standard and Enhanced Disclosure – Scheduled Maintenance Outage

Please be aware that the DBS will be conducting service updates that will result in an outage.

Global Sanctions and Enforcement Source Update

Please review for a global sanctions and enforcement source update.

Disclosure Scotland – Level 1, Level 2, and PVG Disclosures – Scheduled Maintenance Outage

Please be aware that Disclosure Scotland will be conducting service updates that will result in an outage.

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