How Can My Candidate Dispute Information in Their Background Report?

If your candidate believes that any information in their background report is inaccurate or incomplete, they may file a dispute with us for free. We understand that a report may affect a candidate’s eligibility, and we aim to complete our reinvestigation as soon as possible. Depending on the nature, scope, and source of the information being disputed, the dispute reinvestigation may take up to 30 days to complete (up to 45 days in limited circumstances).

We will promptly reinvestigate the specific information/records that the candidate is disputing. If the candidate needs assistance with filing their dispute, trained representatives are available and can be reached through the contact information below.

For HireRight, LLC Reports (United States)

If your candidate wants to dispute the accuracy or completeness of a background check that we provided to Uber, please direct them to the information and webform available here.

If your candidate wants to dispute the accuracy or completeness of a background check that we provided to any other organization, please direct them to the information and webform available here.

If your candidate is unable to access or complete the web form, prefers to submit their dispute by telephone, fax, or regular mail, or requires additional assistance, please have them contact HireRight using the contact information available here.

For HireRight Canada Corporation Reports (Canada)

If your candidate believes that any information in their background report is inaccurate or incomplete, they may request the correction of their information by contacting HireRight’s Customer Service at 888-813-9003 between 8:00 am – 5:00 pm CST (Canada-localized support, including French language support) or call the U.S. toll-free number at 866-521-6995. HireRight will conduct a prompt investigation regarding the correction that they have requested. The amount of time this investigation may take will depend on the nature, scope, and source of the information that they are asking to be corrected. HireRight will notify you and your candidate in writing of the results of our investigation and any corrections made.

Pour les rapports préparés par HireRight Canada Corporation (Canada)

Si votre candidat estime qu'une information figurant dans son rapport de vérification est inexacte ou incomplète, il peut demander la correction de ces informations en contactant le service client de HireRight au 888-813-9003 entre 8 h 00 et 17 h 00 CST (assistance adaptée au marché canadien, y compris en français) ou en composant le numéro gratuit aux États-Unis au 866-521-6995. HireRight mènera sans délai une enquête concernant la correction demandée. La durée de cette enquête dépendra de la nature, de l’étendue et de la source des informations dont la correction est demandée. HireRight vous informera, ainsi que votre candidat, par écrit des résultats de notre enquête et des corrections éventuellement apportées.

For HireRight Reports Outside of the US and Canada

If you have a candidate from a country other than the US or Canada who wishes to correct any information in their background report, please assist them directly with their request. Under current legislation, HireRight is not able to address this request directly with the candidate.

For General Information Solutions LLC Reports

Candidates can submit their request using the contact information available here.

Additional Information

A Summary of Your Rights under the Fair Credit Reporting Act: Summary of Your Rights Under the FCRA

If your candidate believes they are the victim of identity theft, applicable information published by the FTC may be found at https://www.consumer.ftc.gov/features/feature-0014-identity-theft, including a copy of the FTC’s publication “Remedying the Effects of Identity Theft,” which also may be found directly at: https://files.consumerfinance.gov/f/201410_cfpb_summary_remedying-the-effects-of-id-theft-fcra.pdf